Equestrian & Small Animal Bedding - Plevin Products

PRIVACY POLICY

INTRODUCTION

R. Plevin & Sons Ltd takes your privacy very seriously. This Privacy Policy sets out the basis on which any personal data we collect from you, or data that you provide, will be processed by us. Please read this policy carefully to understand our views and practices regarding personal data and how we will treat it.

We will only use your personal data in the manner set out in this Policy and in a way that is fair to you. We will only collect personal data where it is necessary for us to do so and where it is relevant to our dealings with you. We will only keep personal data for as long as it is relevant to the purpose for which it was collected or for as long as we are required to keep it by law.

THE INFORMATION WE COLLECT

We collect and process personal data about you when you interact with us and our products and when you purchase goods and services from us. The personal data we process includes: -

  • Your name;
  • Your job title;
  • Your mailing address, email address and/or phone number;
  • Your payment and delivery details, including billing and delivery addresses and billing information (i.e. bank details credit or debit card information) where you purchase goods or services from us. (Please note – no credit or debit card details are retained following completion of the immediate transaction);
  • Details of interactions with us, such as order history;
  • Information related to the browser or device you use to access our website (see Website Policy and Cookies information below);
  • Your social media username, if you interact with us through these channels, to help us respond to your comments, questions or feedback;
  • And/or any other information you provide.

Recruitment

If you apply for a job with us, we may use your information for the purposes of recruitment and selection, corresponding with you and equal opportunities monitoring. We will not store your personal data for more than 12 months if you are not successful.

HOW WE USE YOUR INFORMATION & THE LEGAL BASIS FOR ITS USE

We process the personal data described above for the following purposes: -

  • As required to establish and fulfil a contract with you, for example, if you make a purchase from us or enter into an agreement to provide or receive products or services. This may include verifying your identity, taking payments, communicating with you, providing customer services and arranging the delivery or provision of products or services. We require this information in order to enter into a contract with you and are unable to do so without it;
  • To comply with applicable law and regulation;
  • In accordance with our legitimate interests in protecting R. Plevin & Sons Ltd business interests and legal rights, including but not limited to, use in connection with legal claims, compliance, regulatory and investigative purposes (including disclosure of such information in connection with legal process or litigation);
  • With your express consent to respond to any comments or complaints we may receive from you, and/or in accordance with our legitimate interests including to investigate any complaints received from you or others, about our website or our products or services;
  • If you consent to it, we may contact you with news and offers which we think may be of interest to you. You have the right to withdraw your consent at any time;
  • We may occasionally contact you to ask for your feedback on our products and/or services so that we can improve our performance. It will be clear that your response is voluntary, and you are free to not provide us with information if you would prefer not to do so;
  • We may use publicly available postal address lists to ensure that the information we hold about you is accurate – we only use this in limited circumstances for a legitimate business interest;
  • To monitor use of our website in accordance with our legitimate interests;
  • To provide service messages to notify you about changes to our business (e.g. product recalls, information relating to your order). Such messages will not include any promotional material and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.

WHO WE SHARE IT WITH

We will not sell, rent or trade your personal information. We sometimes share your information with trusted third parties, for example, sub-contracted haulage companies collecting or delivering material on our behalf. In such cases we provide only the information they need to perform their specific services and they may only use your data for the exact purposes we specify in our contract with them.

We may also share your personal data with professional advisors such as our auditors and external legal and financial advisors. Personal data may also be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if needed for the legal protection of our legitimate interests in compliance with applicable laws.

In the event that our business or any part of it is sold or integrated with another business, your details will, where relevant, be transferred to the new owner or controlling party under the terms of this privacy notice.

WHERE WE STORE YOUR INFORMATION & HOW WE PROTECT IT

We will treat personal data with the utmost care and take all appropriate steps to protect it. Electronic data is stored on secure servers – we use industry standard security and firewalls on our servers. Access to personal data is restricted to a limited number of authorised personnel, and is password protected or stored in secure areas. We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

HOW LONG WE RETAIN IT FOR

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

At the end of that retention period, your data will either be deleted completely or anonymised.

GIVING YOUR CONSENT

By submitting data to us, you consent to our use of your data and of anyone you represent in the manner set out in this policy. Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. You can revoke any consent you have given us under this policy at any time by contacting us at mail@plevin.co.uk and referencing this policy in the email subject line, using the body of the email to say what consent you are revoking.

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking boxes on any forms we use to collect your data, clicking the unsubscribe button on any marketing communication we have sent, or by contacting us.

If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it. You also have the right, with some exceptions and qualifications, to ask us to provide a copy of any personal data we hold about you.

If you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data whilst your complaint is resolved. In some circumstances you can ask us to erase your personal data: -

  • by withdrawing your consent for us to use it;
  • if it is no longer necessary for us to use your personal data;
  • if you object to the use of your personal data and we don’t have a good reason to continue to use it;
  • if we haven’t handled your personal data in accordance with our obligations.

WEBSITE POLICY

We collect the following sorts of information on our website: -

  • Anonymous aggregate information about visits to our website (these are not associated with a particular user);
  • Your e-mail address if passed to us for inclusion on our mailing list.

We treat all customer information as strictly confidential and it is never revealed to third parties. Customer information is used of the following purposes: -

  • To evaluate use of the website;
  • To contact subscribers who have opted in to our mailing list.

This helps us to: -

  • Improve the site by monitoring how you use it;
  • Respond to any requests for additional information about our products and services.

Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data. Any data you transmit via our website is at your own risk. By submitting your personal data you agree to this. We store your data on our secure server in the UK. We have procedures and security features in place to try and keep your data secure once we receive it.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Our website contains links to and from other websites. This privacy policy only applies to our website and doesn’t cover other sites that we link to. If you go to another website from this one, read the privacy policy on that website and find out what it does with your information.

COOKIES

Our website uses cookies, which is standard practice on most websites. Without them we cannot deliver a high quality online experience. Some cookies collect anonymous information about your visit, which we use for monitoring purposes and to help us with future developments by understanding how our visitors use our website. By using the Plevin website you consent to cookies being used. If you do not consent you must disable cookies but accept that your visit will be restricted to only browsing the public pages, and certain features will not work correctly.

What is a cookie?

A cookie is a text file stored on your computer which contains information that can be used to track your movement between pages on a website. Without them, every page you visit would behave as if it was your first time on the website and not take into consideration any actions on previous pages.

We collect the following information: -

  • Click-stream data;
  • HTTP protocol elements;
  • Search terms.

Google Analytics

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come from, and what pages they visited. This is a performance cookie.

YouTube Videos

We use YouTube to provide videos on some pages of the site. YouTube sets cookies when you visit one of these pages.

Disabling Cookies

You can choose to disable cookies in your browser options.

Privacy Seals

Please contact mail@plevin.co.uk if you have any dispute with our website.

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Please contact us if you have any questions about this policy by one of the following options: -

By mail – R. Plevin & Sons Ltd, Cheshire Street, Mossley, Ashton-under-Lyne, OL5 9NG

By email mail@plevin.co.uk

By telephone – 01457 838444